If you wish to inquire about your flight or make a complaint, you can contact us through our commercial offices nationwide or our call center (511) 705-9000 (daily attention - 08:00 to 20:00 Hrs).

You can also contact us by email, selecting the appropriate area according to the case:
  1. Questions, queries, and general complaints:
  2. Applications or refund procedures:
  3. Estimates and/or change of information on tickets:
  4. Estimates for group trips (10 passengers or more):
  5. Cargo information (StarPerú Cargo):     
  6. If you have a complaint, you can access our Virtual Complaints Book by entering the following link:

Please, keep in mind that in order to provide you with a better service, we need the following information:

  1. Full name.
  2. Telephone number.
  3. Flight information
  4. Details of the complaint
  5. E-mail address
  6. Booking code
*In case of inquiries related to StarPerú Cargo, please include the CPA number.

Star Peru

CALL CENTER (511) 705-9000

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