Customer service

If you have any other questions or wish to file a complaint about our services, please use the following customer service channels:

  1. If you have a question or inquiry related to our services, please contact us at
  2. If you wish to request estimates and/or change the ticket information, please contact us at:
  3. For information related to our cargo service, please contact us at:


If you wish to file a complaint about our products or services, please use any of the following channels:
  1. At any of our offices nationwide
  2. Through our customer service email address at:
  3. Through our call center: (511) 705-9000 (24 hours)
  4. Through our webpage accessing our Virtual Complaints Book at:

Please be aware that in order to provide a quick solution to your problem we need the following information:

  1. Full name
  2. Telephone number
  3. Flight information
  4. Details of the complaint
  5. E-mail address
  6. Booking code
  7. *In case of inquiries related to Star Peru Cargo, please include the CPA number.


Star Peru

CALL CENTER (511) 705-9000

2013 Star up S.A - Transport contract - Conditions of sale - Terms of rate types - Endorsements and postponements - FAQ - Privacy - Press and gallery - Fleet - Site map