StarPerú

Customer service

If you have any other questions or wish to file a complaint about our services, please use the following customer service channels:

Inquiries
  1. If you have a question or inquiry related to our services, please contact us at info.reservas@starperu.com
  2. If you wish to request estimates and/or change the ticket information, please contact us at: info.reservas@starperu.com
  3. For information related to our cargo service, please contact us at: carga@starperu.com

Complaints

If you wish to file a complaint about our products or services, please use any of the following channels:
  1. At any of our offices nationwide
  2. Through our customer service email address at: servicioalcliente@starperu.com
  3. Through our call center: (511) 705-9000 (24 hours)
  4. Through our webpage accessing our Virtual Complaints Book at:  http://starpanel.starperu.com/cp/libro_reclamacion.php

Please be aware that in order to provide a quick solution to your problem we need the following information:

  1. Full name
  2. Telephone number
  3. Flight information
  4. Details of the complaint
  5. E-mail address
  6. Booking code
  7. *In case of inquiries related to Star Peru Cargo, please include the CPA number.

 

Star Peru

CALL CENTER (511) 705-9000

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